Q：首次購物需要註冊嗎？
歡迎加入 JUSPIRIT！雖然非會員也能結帳，但我們強烈推薦您先加入會員。會員可享有專屬客服、查看歷史訂單、收藏商品、以及最重要的「累積會員點數與回饋金」。

Q：如何登入/註冊？
點選官網右上方的「會員帳號」按鈕，可選擇以 FB (Facebook)或 E-mail 註冊。

Q：下單後沒有付款，還可以補刷卡/轉帳嗎？
可以的！若您下單當下未完成付款，請依照以下步驟重新付款：

1. 點選官網右上角 [會員帳號] → [我的帳號]。
2. 進入 [訂購記錄] → 點擊該筆 [訂單編號]。
3. 進入訂單明細頁面後，即可看到付款按鈕。

※ 若原本選擇「銀行轉帳」想改成「刷卡」，通常在該頁面也能重新選擇付款方式（如下圖）。

Q：如何追蹤我的包裹進度？
同樣進入 [我的帳號] → [訂購記錄]，點擊訂單編號後，頁面會顯示目前的配送狀態（如：已發貨、備貨中）。

Q：訂單成立後，可以修改內容或取消嗎？
在包裹「尚未寄出」前：您可以聯繫客服協助修改商品、更換付款方式或取消訂單。
包裹「已寄出」後：恕無法修改任何資訊。

Q：超商取貨選錯店了，可以改嗎？
寄出前：請立即聯繫客服更改。
寄出後：無法更改。更改門市可能會導致物流作業延誤，若有急用請務必下單前確認門市正確。

Q：收到包裹覺得有異常？
若包裹外箱有嚴重破損、或內容物有誤，請 立即拍照並透過右下角聊天視窗或 Email 聯繫我們，我們將優先為您處理。

Q：國際訂單需要付關稅嗎？
依目的地而定。美國訂單（800 美元以下）由 JUSPIRIT 代繳，稅金已含在結帳金額，收件免付；美國超過 800 美元、以及歐盟與其他地區訂單，關稅由收件人於當地繳納。完整規則請見國際運送與稅務說明。

Q：歐盟 2026/7/1 之後有什麼改變？
歐盟取消「150 歐元以下免關稅」優惠，改課簡化關稅：每一種不同稅則分類的品項課 3 歐元。同一單內若同時有鋼筆與墨水，可能分別計費。

Q：可以幫我把價值報低一點、或是報成禮物嗎？
不行。我們一律照實際交易金額與內容申報，不接受低報價值或申報為禮物來規避關稅，請見諒。

Q：有沒有稅金全包（DDP）的選項？
美國 800 美元以下的訂單實質上就是全包（我們透過郵局代繳，結帳金額已含）。歐盟目前沒有代繳管道（我們無 IOSS、郵局也無代繳服務），稅金由收件人在當地繳納。

Q：如果沒繳稅導致包裹被退回怎麼辦？
逾期未繳稅費導致退件時，往返運費、關務規費與商品耗損由買家負擔，原運費恕不退還。收到海關或郵政通知請盡快處理。

Q：收國際包裹需要準備什麼資料？
完整收件地址與聯絡電話是基本，部分國家清關需要稅籍編號或身分證號。資料不全可能延誤清關甚至退件。

Do I need to register?
Welcome to JUSPIRIT! We highly recommend becoming a member to earn loyalty points, save favorite items, and access exclusive coupons. You can sign up via Facebook or Email.

How do I confirm my order?
After clicking the green "Place Order (立即下單)" button, you will receive a confirmation email. If you don't see it, please check your spam folder or contact us.

Payment Not Completed?
If you closed the page before paying, you can pay later (within 3 days):
Go to [My Account] → [Order History] → Click your Order Number → Click the Payment Button.

How to track my package?
Find your order in [Order History] to see the tracking number.
You can track your package via 17TRACK.

Why did my credit card payment fail?
We use NewebPay (a secure Taiwanese payment gateway) for all transactions. If your payment fails, it is usually due to:

• 3D Secure Verification: Your bank may require an OTP code sent to your phone. Please ensure you can receive SMS.
• International Restrictions: Your bank might block overseas transactions (we are based in Taiwan). Please contact your bank to authorize the charge.
• Card Info: Check if the card number, expiry date, or CVC is correct.
• Limit Exceeded: Insufficient funds or credit limit reached.

Tip: If the connection times out, please check your internet and try again. If issues persist, try a different card.

Can I modify/cancel my order?
Before Shipping: Contact us immediately. We can help modify or cancel.
After Shipping: Orders cannot be changed once dispatched.

*Note: If a refund is issued due to personal cancellation, transaction fees charged by the bank/platform may not be refundable.

What if my package is damaged?
Please contact your local carrier first for a damage report, and then email us with photos. We will assist you with the claim.

Do I need to pay customs duty?
It depends on the destination. For US orders (USD 800 or below), JUSPIRIT prepays the duty, and it is already included in your checkout total. For US orders over USD 800, and all EU and other international orders, duty is payable by the recipient locally. See the full International Shipping & Customs Policy.

What changed for the EU from July 1, 2026?
The EU removed the EUR 150 duty-free threshold and introduced a simplified duty of EUR 3 per distinct tariff classification. An order containing both pens and ink may be charged per item type.

Can you declare a lower value or mark my order as a gift?
No. We declare the true value and contents of every shipment and cannot under-declare or mark commercial orders as gifts.

Do you offer DDP (all duties prepaid)?
US orders up to USD 800 are effectively DDP (we prepay via Taiwan Post; it is included at checkout). For the EU there is currently no prepayment channel (no IOSS), so duty is collected from the recipient on delivery.

What happens if my package is returned because duties were not paid?
Round-trip shipping, customs fees, and any product loss are the buyer's responsibility, and the original shipping fee is non-refundable. Please respond to customs or postal notices promptly.

What information do I need to provide?
A complete address and contact phone number are required; some countries also require a tax ID or personal ID number for clearance. Missing information can delay clearance or cause returns.

若以上 Q&A 無法解決您的問題，歡迎透過以下方式聯繫：
If you have further questions, please contact us:

• Live Chat: Bottom right corner of the website.
• Email:juspirittw+customer@gmail.com
• Phone: +886 900-205-436